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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
C) Prices can be found in HP Care Pack Central.
D) The ServiceOne reseller can settle pricing conditions directly with the customer.

2. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) HP Post-Warranty Care Pack
B) Purchasing an extended warranty
C) Hardware Refresh
D) Upgrading with HP Contract

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

4. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Accidental Damage Protection
B) Travel Services
C) HP Care Pack Services (next business day or same day
D) Maintenance Kit Replacement for printers

5. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Market recognition
B) Extended business hours
C) Wider page array
D) Wider geographic coverage

Solutions: