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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
B) Original HP supplies meet eco-label criteria, lowering TCO.
C) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

2. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Using non-HP cartridges can shorten the life of the printer.
B) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
C) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Using non-HP cartridges generates excess heat that can damage printer parts.

3. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

A) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
B) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
C) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
D) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.

4. What should you focus on when proposing the best HP printing supplies solution for your customers?

A) technology, science, and industry leadership
B) cost, downtime, and total cost of ownership
C) speed, color brilliance, and duplexing capabilities
D) quality, sustainability, indoor air quality, and security

Solutions: