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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Create a business role that has access to the work center view and assign it to the business user
B) Use business scoping to activate the work center containing the view
C) Copy the access right from a business user who already has access to the work center view
D) Assign the business user to the organizational structure.

2. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Upload data using the Mass Data Maintenance Tool
B) Apply SDK solution
C) Create Business Roles
D) Request new tenants

3. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Workflow rule
B) Scoping option
C) Code list restriction
D) Fine-tuning activities

4. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket completion
B) Mass subticket cancellation
C) Mass subticket status update
D) Mass subticket creation

5. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Code list restrictions
B) Business configuration
C) Business user
D) Business role
E) Work center view

Solutions: