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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Master Data Management | 12% | - Organizational structure configuration
- Equipment, item, and service call setup
- Partners, skills, and service contracts
|
| Topic 2: Service Execution & Completion | 16% | - Effort, material, and expense recording
- Service call lifecycle
- Forms, reports, and documentation
|
| Topic 3: SAP Field Service Management Fundamentals | 12% | - Core business processes
- Navigation and basic administration
- Solution overview and architecture
|
| Topic 4: Workforce Management & Dispatching | 16% | - Activity assignment and optimization
- Crowd service and technician management
- Resource planning and scheduling
|
| Topic 5: Mobile Application | 16% | - Check-in, checkout, and time recording
- Offline functionality and data synchronization
- Field service mobile app features
|
| Topic 6: Reporting & Analytics | 14% | - Standard reports and dashboards
- Data export and analysis
- Report templates and configuration
|
| Topic 7: Integration & Extensibility | 14% | - Smart forms and customizations
- Security and permissions
- Integration with SAP Service Cloud / C/4HANA
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
What are the some of the available options to create dashboard reports? Choose Two correct answers.
- A. Import queries
- B. Import report templates.
- C. Use pre-assembled reports.
- D. Use pre-assembled queries.
Reveal Solution
Discussion
Which tool is used to build an online cloud report'? Choose the correct answer.
- A. Crystal Reports
- B. Microsoft Reports
- C. Caspar Studio
- D. Crystal Dashboards
- E. Jaspersoft Studio
Reveal Solution
Discussion
Which of the following are typical Field Service Mobile App users? Choose the correct answer.
- A. Managers
- B. Field Service technicians
- C. Dispatchers
- D. Back-office workers
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Discussion
Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.
- A. Create technician skills
- B. Enter materials used
- C. Define core hours.
- D. Release assignments
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Discussion
Which features are available in the smart form designer? Choose Three correct answers.
- A. Preview report
- B. Import translations
- C. Create custom elements
- D. Copy template
- E. Design new icons
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Discussion