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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Products Required Related List on the Work Type object.
B) Add Products to the ProductsRequired Related List on the Asset object.
C) Add Products to the Work Order Products Related Liston the Work Type object.
D) Add Products to the Work Order Products Related List on the Asset object.

2. Which two objects are required when configuring an optimization job? Choose 2? answers

A) Scheduling Policy
B) Service Territory
C) Polygons
D) Work Type

3. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Product Transfer
B) Return Order
C) Product Receipt
D) Work Order

4. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Select working location enable primary on the working territories work rule
B) Remove the match territory work rule
C) Includes the match territory work rule
D) Deselect workinglocation primary on the working territories work rule

5. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A) Add the Languagefield to the Contact Page Layout.
B) Update the Default Language of the Organization.
C) Add the Service Report Language field to the Work Order Page Layout.
D) Update the Language of the current User.

Solutions: