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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

A) Confirm steps to reproduce the issue.
B) Create a new page layout for the phone.
C) Use performance analyzer to view the assessment.

2. Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A) Conduct a white boarding session to ensure the requirements are accurate.
B) Survey customers to confirm whether the new site meets their requirements.
C) Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

3. Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?

A) Process maps
B) Estimated cost
C) Timelines

4. When creating a new User how can the Admin make sure a temporary password is generated?

A) This is a default feature, no setup required.
B) There are no temporary passwords available for setup of new users in Salesforce.
C) Select "Temporary Password and Confirmation Email Required"
D) Select "Generate Passwords and notify the user via email."

5. Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

A) Manage existing Salesforce applications and activities.
B) Understand current business processes and document existing functionality.
C) Work with Salesforce to purchase the necessary licenses.

Solutions: