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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) user roles
B) content life cycle events
C) configured workflow processes
D) privileges
E) notification configuration

2. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
B) Views do not depend on the number and purpose of the interface that your organization uses.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
E) View cannot be renamed or deleted but only modified.

3. What should you do to ensure two published answers are always returned for a specific search word?

A) Create multiple Priority words that share the same name.
B) List the search word under Stop words.
C) List the search word under Answers Keywords.
D) Create multiple search words associated within a single priority word group.
E) List the search word under both Answers Keywords and Stopwords.

4. In Knowledge Advanced, which section displays the lock status?

A) Overview
B) Analytics
C) Reports
D) Properties

5. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 250
B) 500
C) 1000
D) 100

Solutions: