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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It allows edits to dashboard pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

2. You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A) Tables
B) Other SmartText entries
C) Variables
D) URLs
E) Images
F) Text

3. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Templates
B) UI components
C) Themes
D) Object triggers
E) Business objects
F) Languages
G) Pages
H) Object workflows

4. Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B) If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
C) Resolution is due on Saturday, 2 PM EST.
D) First Response is due on Friday, 12 noon EST.

5. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Specify the warning threshold for the milestone in the standard coverages.
B) Add an extension column to the milestone object to hold the warning threshold value.
C) Configure an object workflow action to send the email when the milestone status changes to warning.
D) Configure an analytics report showing milestones in warning status.
E) Configure the email template to be used for notification.
F) Create standard text to be posted to the message thread.

Solutions: