Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語

  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Sep 15, 2026
  • Q & A: 90 Questions and Answers

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About Microsoft MB2-718日本語 Exam

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The benefit in Obtaining the MB2-718 Exam Certification

  • When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
  • Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
  • Becoming Microsoft Certified Professional means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Certified Professional member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
  • After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
  • Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.

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Who should take the MB2-718 exam

The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
  • 1. Configure service management settings
    • 2. Manage security roles and business units
      • 3. Configure system settings and preferences
        Manage cases and service requests- Service level management
        • 1. Track SLA compliance
          • 2. Configure SLAs
            - Case lifecycle management
            • 1. Escalate and resolve cases
              • 2. Create and manage cases
                • 3. Route cases using queues
                  Reporting and analytics- Customer service reporting
                  • 1. Monitor service performance metrics
                    • 2. Use dashboards and reports
                      Knowledge management- Knowledge base configuration
                      • 1. Search and use knowledge articles
                        • 2. Create and publish knowledge articles
                          Omnichannel and service automation- Service automation tools
                          • 1. Automate workflows for service cases
                            • 2. Configure routing rules

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