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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) 可用性管理
B) キャパシティ管理財務
C) IT サービスの管理
D) IT サービス継続性管理

2. ISO/IEC 20000 の目的は何ですか?

A) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
C) 統合プロセスアプローチの採用を促進する
D) IT ガバナンスの導入を促進するため

3. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) 変更管理
B) インシデント管理
C) ビジネス関係管理
D) 上級経営陣の代表者

4. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) サービス レベル アグリーメント (SLA)
B) 運用レベルの契約
C) サービス契約
D) 契約の基礎となる

5. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) 経営陣に報告できるようにするため
B) サービスの正しいユーザーに請求できるようにするため
C) インシデントの反復発生を防止するため
D) 容量データベースに入力を提供します。

Solutions: