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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. Which approach does IBM recommend for customers in deliveringtheir Exceptional Web Experience to mobile devices?

A) Develop only for iPhone since it is the market leader
B) Native only - develop a new app to make use of each new phone's native features
C) Browser based web applications -- use device browser to display content
D) Hybrid - use both web and native components to use native device features and utilize the browser interface to deliver content

2. Which of the following is NOT a benefit of a NOW engagement?

A) The IBM Business Partner who installed the NOW engagement will probably be chosen when customer wants to expand solution.
B) Only available from ISSL (IBM Software Solutions for Lotus).
C) Methodology is backed by IBM.
D) Customers get up and runningquickly to see the value of an Exceptional Web Experience.

3. What is area of concern surrounding Oracle's portal strategy?

A) They specialize only in collaboration-type portals
B) They are not willing to lower pricing to get the deal
C) They do not work with PeopleSoft data very effectively
D) They have a large number of portal products in various life-cycle stages

4. What is the IBM Customer ExperienceSuite?

A) WebSphere Portal's top lead-with offering to help organizations create customer-facing online experiences that are highly engaging, personalized and differentiated.
B) One of the new Industry Templates for WebSphere Portal.
C) IBM's premiere support website.
D) A training session at IBM Customer Briefing Centers that showcases WebSphere Portal's capabilities.

5. Which of the following is NOT a concern facing Travel and Transportation companies that WebSphere Portal can assist with?

A) Improve operational efficiency while reducing environmental impact
B) Predict demand and optimize capacity
C) Improve the end-to-end customer experience
D) Negotiate discounts on fuel prices

Solutions: