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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D) Designated Contacts are the only people within an organization with access to the Resource Center.
E) Designated Contacts provide the first level of support for their organization.

2. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Phones
C) Admin > Telephony > Phone Management > Calls

3. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 2
C) 3
D) 4

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Public Interface Services
C) Core Services
D) Communication Services

5. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

Solutions: