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A variety of versions

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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) What operating system are you using?
C) Did you turn off the computer improperly?
D) What is the issue?

2. Examine the exhibit. What is the name of this special Apple tool?

A) Xserve Processor Alignment Wrench
B) MacBook Spring Adjustment Tool
C) iMac Gap Measurement Tool
D) Mac Pro Wrench

3. Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?

A) Leave the heat sinks removed for at least thirty minutes before replacing the processor.
B) Remove both heat sinks before replacing either processor.
C) Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
D) Avoid touching the cables near the processor.

4. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Distorted video at startup
C) Error beep at startup
D) No video at startup

5. Which of the following is ALMOST CERTAINLY a software-related problem?

A) iPhoto quits when launched
B) No video on display
C) Single beep at startup
D) No Internet connectivity

Solutions: