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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 2: Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Topic 3: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 4: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 5: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 6: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 7: Discovery | 13% | - Determining business needs and user needs - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps |
| Topic 8: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
Question 1
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.
Which detail could be verified by testing keyboard navigation for accessibility?
A. Keyboard actions provide audio feedback.
B. Tabbing order is logical.
C. Actionable items are highlighted in a specific color.
Question 2
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones.
In which way could their experience be most effectively improved?
A. Remove low list view from public view.
B. Allow users to manage public list views
C. Update Sharing Rules so users only see records they need to see.
Question 3
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used
A. treetesting
B. cognitive walkthrough
C. User test
D. card sorting
Question 4
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?
A. DesignPrinciples
B. Style Guide
C. Pattern Library
D. Salesforce Lightning Design System
Question 5
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers
A. Perform common tasks without navigating away from page
B. Access at any time to a customized set of items specific to an app
C. Access to a consistent custom help menu across the org for all users
D. Access to view a list of records favorited for quickaccess
E. Quick access to Lightning Dialer
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: A,B,D |
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