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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Service continuity management
B) Deployment management
C) Business analysis
D) Problem management

2. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

A) Creating a script to automate failover when a network link fails
B) Updating firewall firmware in order to reduce technical debt
C) Automating virus detection to improve information integrity
D) Managing configuration settings during a network change

3. A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A) IT transformation
B) Digital technology
C) High-velocity IT
D) Digital transformation

4. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Service level management
B) Technical debt management
C) Safety culture
D) Continuous testing

5. Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A) Ask the team members to fully document their concerns
B) Invest in value stream mapping tools to document workflows
C) Create a continual improvement register to record suggestions
D) Observe the work and ask questions to see what really happens

Solutions: