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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which practice provides `service health criteria' as an input to the `monitoring planning' process?

A) Availability management
B) Service catalogue management
C) Capacity and performance management
D) Service design

2. How can partners and suppliers support the monitoring and event management practice?

A) By providing consultancy on how to customize the IT services
B) By providing clear documentation about the meaning of events generated by their products
C) By initiating major event reviews after high-priority incidents
D) By defining which exception events do not require action

3. Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

4. Which role or team usually perform the initial operational actions on service requests?

A) Change manager
B) Problem manager
C) Service desk
D) Specialized technician

5. What practice enables the early detection of incidents?

A) Monitoring and event management
B) Knowledge management
C) Service request management
D) Problem management

Solutions: