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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Data sources
B) Dashboards
C) Key figures
D) KP|S
E) Scorecards

2. Which field identifies a ticket as relevant for a field service scenario?

A) Requires Work
B) Organization
C) Leverage indicators
D) Processing Type

3. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Automatically using a background job
B) Automatically using a scheduled workflow
C) Automatically using a MDRO
D) Manually using the Trigger Manual Run option

4. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Employee support
B) Consumer to business
C) Business to business
D) Consumer to consumer
E) Business to consumer

5. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Code list restrictions
B) Business configuration
C) Business user
D) Business role
E) Work center view

Solutions: