Pegasystems PEGACPDC24V1 : Certified Pega Decisioning Consultant 24

  • Exam Code: PEGACPDC24V1
  • Exam Name: Certified Pega Decisioning Consultant 24
  • Updated: Jul 28, 2026
  • Q & A: 0 Questions and Answers

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About Pegasystems PEGACPDC24V1 Exam

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Policies12%- Policy definition
  • 1. Define engagement policies
    • 2. Create engagement strategy
      - Customer journeys
      • 1. Manage customer journey rules
        Topic 2: Actions and Treatments12%- Action management
        • 1. Define and manage customer actions
          • 2. Define actions for outbound channels
            - Offer presentation
            • 1. Present single offer on web
              Topic 3: AI and Arbitration8%- Decisioning logic
              • 1. Action prioritization with AI
                • 2. Business levers for prioritization
                  • 3. Action arbitration
                    Topic 4: Contact Policy and Volume Constraints13%- Exposure control
                    • 1. Avoid overexposure of actions
                      • 2. Outbound contact limits
                        Topic 5: Channels10%- Outbound & integrations
                        • 1. Third-party action distribution
                          • 2. Send offer emails
                            - Real-time engagement
                            • 1. Real-time containers
                              • 2. Create real-time container
                                Topic 6: Next-Best-Action Concepts12%- Starting population & optimization
                                • 1. Define starting population
                                  • 2. Optimize next-best-action strategy
                                    - Customer engagement principles
                                    • 1. One-to-one customer engagement
                                      • 2. Customer engagement blueprint
                                        • 3. Optimize customer value in contact center
                                          • 4. Always-on outbound concepts
                                            Topic 7: Decision Strategies25%- Strategy design
                                            • 1. Create decision strategies
                                              • 2. Understand strategy flows
                                                - Business rules
                                                • 1. Eligibility rules using risk segments
                                                  • 2. Credit score-based strategies
                                                    Topic 8: Business Agility in 1:1 Engagement10%- Change management
                                                    • 1. Change request lifecycle
                                                      • 2. Agility in engagement projects
                                                        - Operational updates
                                                        • 1. Updating existing actions
                                                          • 2. Launching new offers

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