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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which process lists "Understanding patterns of business activity" as a major role?

A) Demand Management
B) Request Fulfilment
C) Supplier Management
D) Service Desk

2. Reliability is a measure of:

A) How long a service or component can perform its function without failing
B) A measure of how quickly a service or component can be restored to normal working
C) The level of risk that could impact a service or process
D) The availability of a service or component

3. Which of these is the correct set of steps for the Continual Service Improvement Model?

A) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?;
Did we get there?; How do we keep the momentum going?
B) Devise a strategy; Design the solution; Transition into production; Operate the solution;
Continually Improve
C) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

4. IT Service Continuity strategy should be based on:
1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

5. Which of the following would NOT trigger Service Level Management activity?

A) Service breaches
B) Service review meetings
C) Changes in strategy or policy
D) Standard Changes

Solutions: