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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand the customer's business model to define when they will need support and what type of support HP can offer
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business drivers and establish from that the duration of services needed,

2. What is the purpose of the HP Services portfolio?

A) to extend the life of Printing and Personal Systems
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to increase the cost of total services
D) to increase hardware refreshes in the business sector

3. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
B) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
D) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.

4. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover care services only.
B) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
C) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
D) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.

5. Which service protects mobile workers in many parts of the world?

A) Defective Media Retention
B) Mobility
C) Travel
D) Accidental Travel Protection

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