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| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Optimization | 28% | - Optimize scheduling and resource allocation - Manage service appointments and booking lifecycle - Implement scheduling policies and rules - Configure scheduling settings and dispatcher console |
| Permissions and Sharing | 5% | - Understand territory vs user sharing - Configure permission sets and sharing rules |
| Managing Assets | 5% | - Maintain and update assets and relationships |
| Configuring Mobility | 10% | - Configure Field Service Mobile app - Distinguish mobile capabilities and settings - Enable customer sign-off and mobile workflows |
| Managing Inventory | 8% | - Define price books and inventory models - Manage return orders and inventory transactions |
| Managing Resources | 16% | - Determine resource types and lifecycle - Understand license types and usage - Set up and manage crews - Manage skills, skill levels and operating hours - Configure service territories and members |
| Managing Work Orders | 23% | - Apply resource preferences and products required - Configure work order processes, parameters and work types - Use work order line items and milestones - Define relationships between work orders, service appointments and line items |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans |
Yes — download the free Salesforce Certified Field Service Consultant demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.
The Salesforce Certified Field Service Consultant is Salesforce's certification exam for Salesforce Certified Field Service Consultant, at the Intermediate / Consultant level. Short on time? Focused, simple-to-use material is the fix. Related credentials include Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant.
Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant credentials Eligibility rules change over time, so verify the current requirements on the official page (official Field-Service-Consultant exam page) before registering.
The Salesforce Certified Field Service Consultant blueprint spans 8 domains — including Managing Work Orders (23%), Configuring Maintenance Plans (5%), Managing Inventory (8%). The complete outline above lists every subtopic; budget your time by weight.
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One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
Correct Answer: A,C 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
Correct Answer: D 🗳️
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