Salesforce ADM-201 : Salesforce Certified Administrator

  • Exam Code: ADM-201
  • Exam Name: Salesforce Certified Administrator
  • Updated: Aug 05, 2026
  • Q & A: 153 Questions and Answers

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About Salesforce ADM-201 Exam

Domain 5: Sales & Marketing Applications (14%)

Within this domain, the students should confirm their ability to define the sales process capacitates and impact depending on a scenario; determine the relevant sales productivity features with the help of opportunity tools, as well as understand when Price Books and products should be utilized depending on a scenario; define the capacities of campaign management and lead automation tools; define the Salesforce Content capacity.

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The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:

Domain 1: Organizational Setup (3%)

Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Conclusion

To get a Salesforce certified specialist means to have an advantage over other competitors in the job market. And yes, getting a dream job that both pays well and is enjoyable is much easier than you might think: it only requires you to pass ADM-201 test. So, attain the Salesforce Certified Administrator qualification with the help of the abovementioned insightful books and a specially designed course and become a better specialist with a decent salary.

Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Data and Analytics Management17%- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
Sales and Marketing Applications10%- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
Productivity and Collaboration10%- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration

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