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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

A) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
B) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
C) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
D) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
E) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports

2. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Services group
B) Setup group
C) Configuration group
D) Internet Script Editor group

3. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the child Cisco Unified Contact Center Enterprise system, using call type data
B) in the parent Cisco Unified ICM system, using Agent Level Detail data
C) in the parent Cisco Unified ICM system, using skill group data
D) in the child Cisco Unified Contact Center Enterprise system, using services data

4. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7970
B) 9951
C) 7920
D) 6921
E) 7930

5. In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call queue times increase?

A) No additional ports are required because the system will automatically put callers on hold in Cisco Unified Communications Manager waiting for a queue port to become available.
B) Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.
C) Additional Cisco Unified Communications Manager MTP resources are required to terminate media longer for callers in queue.
D) Additional Cisco Unified Contact Center Enterprise Call Routers and Loggers are required.

Solutions: