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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Vector
B) Split
C) Skill
D) Agent

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: external
C) Measured: survivable
D) Measured: internal

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Vector farm
C) VDN farm
D) Hunt Group farm

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu. Maintenance Connection Status shows a link operational.
B) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C) The /cms/install/logdir/admin. log shows a link is operational.
D) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
E) The arrow an the CMS menu is up

Solutions: