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| Section | Objectives |
|---|---|
| Campaign Management | - Outbound dialing strategies and optimization - Campaign creation and configuration |
| Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
| System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Reporting and Administration | - Reporting tools and analytics - User administration and security roles |
| Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
1. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)
A) This feature should be set to one (1) for UK due to OFCOM regulations.
B) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
C) This feature should be set to four (4) for UK due to OFCOM regulations.
D) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
E) A value of 0 turns off the feature.
2. What permissions can be assigned to a Role in Role Editor Application?
A) Read/Write/Execute
B) Read/Job control/Write
C) Read/Manage/Write
D) Read/Edit/Execute
3. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)
A) vmstat
B) cbaui
C) rpm -I
D) check_pds
4. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?
A) 200
B) 800
C) 400
D) 600
5. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)
A) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
B) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
C) Static IP addresses are needed for supervisor workstations.
D) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
E) The APC server IP address is required for Proactive Contact Agent installation.
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: B,D,E |
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