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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - UC&C architecture and components - Collaboration tools and endpoints - Integration with third-party applications |
| Topic 2: Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Benefits and business value - Introduction to Avaya Team Engagement Solutions |
| Topic 3: Solution Selling and Customer Engagement | 10% | - Value proposition and ROI analysis - Solution recommendation and positioning - Customer requirement analysis |
| Topic 4: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Topic 5: Deployment and Management | 25% | - Administration, maintenance, and licensing - Security, compliance, and troubleshooting - Solution design and sizing - Virtualization and survivability |
1. What are two reasons for using MCU cascading? (Choose two)
A) To maintain the conference when a master MCU fails
B) To allow a mix of telepresence users and standard room system users
C) To connect telepresence systems from multiple manufacturers
D) To support meetings that exceed the maximum, sing le MCU capacity
E) To save bandwidth between geographically dispersed MCUs
2. In addition to centralized recording of conferences, the Avaya Equinox solution allows an XT room system to record conferences to a USB key.
What is a characteristic or requirement of the USB recording option?
A) Recorded conferences are in an mP3 format
B) Conferences must be encrypted to be recorded
C) It can only be played back on an XT endpoint
D) A recorded file supports standard MP4 format
3. The Avaya Equinox Attendant supports two different operating modes; computer and deskphone.
Which statement regarding the deskphone mode is correct?
A) Deskphone modes allows the attendant to make and receive calls using a 9400 digital phone
B) Deskphone modes allows the attendant to make and receive calls using a 96x1 SIP phone.
C) Deskphone modes allows the attendant to make and receive calls using a 2500 set.
D) Deskphone modes allows the attendant to make and receive calls using a 9600 H.323 phone
4. With the Avaya Equinox Streaming and Recording capability, in a distributed architecture, where are the recordings stored?
A) On the Manager serve
B) On the desktop servers
C) In the desktop clients
D) On the media nodes
5. Which two factors distinguish Avaya in the market? (choose two)
A) Separation of core, applications and devices
B) Open / Multi-vendor
C) People-centric innovation
D) Closed single vendor approach
E) Distributed deployment and management
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B,C |
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