Oracle 1Z0-1037-20 : Oracle Knowledge Management 2020 Implementation Essentials

  • Exam Code: 1Z0-1037-20
  • Exam Name: Oracle Knowledge Management 2020 Implementation Essentials
  • Updated: Oct 23, 2026
  • Q & A: 72 Questions and Answers

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About Oracle 1Z0-1037-20 Exam

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Oracle 1Z0-1037-20 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration and Setup- User roles and permissions
- Knowledge base configuration
Topic 2: Search and Content Delivery- Knowledge surfacing in service channels
- Search configuration and optimization
Topic 3: Integration and Administration- Integration with Oracle Service Cloud / CX Service
- Analytics and reporting
Topic 4: Knowledge Management Fundamentals- Knowledge lifecycle and content structure
- Core concepts of Oracle Knowledge Management
Topic 5: Knowledge Authoring and Management- Creating and managing articles
- Approval workflows and publishing processes

Oracle 1Z0-1037-20 Exam FAQs

The Oracle Knowledge Management 2020 Implementation Essentials exam (exam code 1Z0-1037-20) is the official Oracle exam that leads to the Oracle Knowledge Management 2020 Implementation Essentials certification, sitting at the Professional level of the Oracle certification track. It is also connected with Oracle CX Service, Oracle Service Cloud Certifications. If this is the credential you are working toward, the 72 practice questions at BraindumpsPrep map directly to its objectives.

The Oracle Knowledge Management 2020 Implementation Essentials exam includes 55-60 questions, and you have 105 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the BraindumpsPrep test engine under the same limits — the clock should never surprise you.

The passing score for Oracle Knowledge Management 2020 Implementation Essentials is 65%, and the official registration fee is 245 USD. A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a BraindumpsPrep practice test comfortably above the passing score more than once.

According to Oracle, candidates should meet the following before registering: No formal prerequisites required, but experience with Oracle CX Service or knowledge management systems is recommended.. Requirements can change, so confirm the latest details on the official exam page before you register.

You can register for the Oracle Knowledge Management 2020 Implementation Essentials exam through the official channels below:

Exam delivery: Online proctored or test center (Pearson VUE).

Oracle lists the following official training options for this exam:

Formal training builds the theory; pair it with the 72 practice questions from BraindumpsPrep to find out whether you are genuinely ready for the exam.

Yes. A free PDF demo of the 1Z0-1037-20 practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.

Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.

The Oracle Knowledge Management 2020 Implementation Essentials blueprint is divided into 5 major domains, starting with Configuration and Setup, Knowledge Authoring and Management, and Integration and Administration. The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.

Oracle Knowledge Management 2020 Implementation Essentials Sample Questions:

Question #1

Which action can be performed on published reports?

  • A. activate run-time selectable filters
  • B. modify report permissions
  • C. add page breaks
  • D. enable drill-down links for report levels
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

Question #2

Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

  • A. The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.
  • B. When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
  • C. When executing a query against a report database, a maximum of 20,000 rows can be returned.
  • D. When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.
  • E. The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
  • F. When executing a query against a report database, a maximum of 100,000 rows can be returned.
Reveal Solution  Discussion  0

Correct Answer: A,B,F  🗳️

Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

Question #3

Which statement is true about dashboards?

  • A. A new dashboard can be created by copying an existing dashboard.
  • B. A new dashboard can be created only by dragging existing reports to the dashboard design center.
  • C. The dashboard design center's reports explorer lists only reports that can be added to a dashboard.
  • D. A new dashboard must have more than one report.
  • E. A new dashboard can be scheduled with alerts
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

Question #4

What two factors are responsible for ranking of an answer? (Choose two.)

  • A. solved count based on customer activity
  • B. number of answers linked to that answer
  • C. number of searches for that answer article
  • D. display position
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

Question #5

Which two statements are true about response requirements for incidents? (Choose two.)

  • A. Default response requirements for an interface cannot be modified.
  • B. Holidays have to be defined before creating response requirements.
  • C. Custom response requirements are based on the level of service being provided.
  • D. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

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