Avaya 132-S-708 : Avaya Voice Self-Service Design Elective Exam

  • Exam Code: 132-S-708
  • Exam Name: Avaya Voice Self-Service Design Elective Exam
  • Updated: Jul 24, 2026
  • Q & A: 77 Questions and Answers

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Avaya 132-S-708 Exam Syllabus Topics:

SectionWeightObjectives
Integration & Solution Design20%- Contact center and CTI integration
- Database and third-party system integration
- Routing and agent transfer logic
Speech & Media Components20%- Speech recognition and text-to-speech
- Prompt and grammar design
- Media processing and hardware
Design Tools & Development25%- Call flow and logic design
- Avaya Dialog Designer
- VoiceXML application design
High Availability & Troubleshooting10%- Failover and redundancy design
- Performance monitoring and troubleshooting
Voice Self-Service Fundamentals & Architecture25%- Components and deployment models
- Sizing and capacity planning
- Avaya Voice Portal / Experience Portal architecture

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