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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Both A & C
B) Transaction time/Mean Time to Repair/Return of Assets
C) Annual Billable utilization/Profit per project/Average lengths of assignments
D) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?

2. What customer pain does Tivoli consolidated operation solutions address?

A) Fault management
B) Network reduction
C) Event Management
D) Software consolidation
E) Both B & D

3. What are the attributes of a solution that helps control and automate tasks of the IT environment?

A) Reducing events.
B) Both A & B
C) Leveraging existing tools.
D) Increasing the amount of components to monitor.
E) Correlation across management domains.

Solutions: