EXIN ITIL-F : ITIL Foundation

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Sep 15, 2026
  • Q & A: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
ITIL Practices Overview- Service management practices
- Technical management practices
- General management practices
ITIL Guiding Principles- Core guiding principles
  • 1. Collaborate and promote visibility
    • 2. Keep it simple and practical
      • 3. Start where you are
        • 4. Optimize and automate
          • 5. Progress iteratively with feedback
            • 6. Focus on value
              • 7. Think and work holistically
                The Four Dimensions of Service Management- Partners and suppliers
                - Value streams and processes
                - Organizations and people
                - Information and technology
                ITIL Service Value System (SVS)- Service Value Chain activities
                • 1. Design and Transition
                  • 2. Plan
                    • 3. Deliver and Support
                      • 4. Improve
                        • 5. Obtain/Build
                          • 6. Engage
                            Key Concepts of Service Management- Value creation through services
                            • 1. Service relationships
                              • 2. Utility and warranty concepts

                                EXIN ITIL Foundation Sample Questions:

                                Question #1

                                Which is the BEST definition of a service?

                                • A. is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes
                                • B. It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).
                                • C. It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
                                • D. It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #2

                                Which one of the following is an objective of service catalogue management?

                                • A. Only ensuring that adequate technical resources are available
                                • B. Negotiating and agreeing operational level agreements
                                • C. Ensuring that the service catalogue is made available to those approved to access it
                                • D. Negotiating and agreeing service level agreement
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #3

                                Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

                                • A. During peak or holiday periods when emergencies are more likely to occur.
                                • B. In an emergency when it is not possible to convene a full CAB.
                                • C. Following a full change advisory board (CAB) to resolve any outstanding agenda items.
                                • D. Outside the normal working hours of the business unit.
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Question #4

                                Which of the following provide value to the business from service strategy?
                                1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
                                2. Enabling the service provider to respond quickly and effectively to changes in the business environment
                                3. Support the creation of a portfolio of quantified services

                                • A. 1 and 3 only
                                • B. 1 and 2 only
                                • C. 2 and 3 only
                                • D. All of the above
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                Question #5

                                Which of the following are basic concepts used in access management?

                                • A. Physical, personnel, network, emergency, service
                                • B. Personnel, electronic, network, emergency, identity
                                • C. Rights, access, identity, directory services, service/service components
                                • D. Normal, temporary, emergency, personal, group
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

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